TERMS & CONDITIONS

SHIPPING POLICY

Isabelle Bordignon Creations cookies can be sent to any UK address via Royal Mail (first class) which takes 1-2 days to arrive. Upon request and with an additional cost, orders can be upgraded to next-day delivery guaranteed by 1 pm (except Sundays) that can be tracked. Both options are offered at checkout.

 

Every order is packed with care! All cookies are individually wrapped with a hot-sealed wrap. To ensure that your order arrives safely in one piece, each cookie is also wrapped in an extra layer of bubble-wrap so that it does not break in transit. Your order will arrive in a postal box, or a custom box upon request and an additional cost.

 

If the customer would like a different courier service, this can be arranged via email (isabordignon.creations@outlook.com).

We will send orders to the address and postcode entered; however, we cannot accept liability for late and failed delivery by the fault of the delivery company.

 

Unfortunately, we cannot guarantee delivery for days outside of Royal Mail service hours as it is outside of our control. We may only offer a guideline for delivery times and dates. Furthermore, please note that if there is no one available to receive the order and it is not collected/redelivered quickly, the quality of the product may be slightly compromised, and we cannot take responsibility for this.

Cancelation

If you wish to cancel your order, please do so as quickly as possible within 24 hours of your order, as after the 24-hour period we cannot offer a full refund. Your cookies may be baked straight away depending on the time of the order; therefore, early cancellation is crucial.

Alterations

Alterations and amendments can be requested via email (isabordignon.creations@outlook.com).

This can be done no later than 2 weeks before the delivery day. Amendments may result in a change in price depending on your request. 

 

We will accept your request if time permits. We reserve the right to slightly change designs for circumstances beyond our control that compromise the quality or integrity of the product, e.g. weather. We will inform you of these changes, keeping changes as minimal as possible. We will adjust the price accordingly if this occurs.

tHE PRODUCT

Cookies have a shelf life of 4 weeks if kept in an air-tight container, or it must be consumed within 3-5 days once opened.

Allergens

Please inform us of any allergies you have via email (isabordignon.creations@outlook.com) before placing an order.

All cookies by Isabelle Bordignon Creations are made in an environment where gluten is used; therefore, we cannot offer guarantee gluten-free products yet.

Our kitchen also handles nuts, and therefore we cannot accommodate nut allergies.

COMPLAINTS

If you are unhappy with our product please notify us via email   (isabordignon.creations@outlook.com). We will do our best to reply and find a solution as soon as possible. However, complaints should be done as soon as you are able to, with evidence of fault, damage or discrepancies included. A full or partial refund may be offered; however, this will be given at our discretion.